Privacy Policy

How we collect, use, and protect your personal data

1. Who we are

This website is operated by H2O Exterior Cleaning ("we", "us", "our"). We are the data controller for personal data collected through this website and in day-to-day customer enquiries.

Contact details

  • Business name: H2O Exterior Cleaning
  • Address: Wakefield, West Yorkshire
  • Email: [email protected]
  • Phone: 07749 951530

2. The personal data we collect

Depending on how you interact with us, we may collect:

  • Identity and contact details: name, email address, phone number, address/postcode
  • Enquiry information: message content, service requested (for example roof cleaning, gutter repairs)
  • Property/job details: access notes, photos you send us, quotes, invoices, and job history
  • Payment information: if you pay by bank transfer or card, we may keep a record of payment status and references (we do not usually store full card details, that's handled by the payment provider)
  • Website usage data: IP address, device/browser info, pages visited, approximate location (only if analytics cookies are accepted)

3. How we collect it

We collect personal data when you:

  • Submit a contact form
  • Call, text, email, or message us on social media
  • Request a quote or book a job
  • Pay an invoice
  • Browse the website (cookies and similar tech, depending on consent)

4. Why we use your data and our lawful bases

UK GDPR requires a lawful basis. Here's how we normally use data:

To respond to enquiries and provide quotes

Lawful basis: legitimate interests (running our business) and contract (if you ask us to supply services)

To carry out booked work and manage customer service

Lawful basis: contract

To take payment, issue invoices/receipts, and keep accounts

Lawful basis: contract and legal obligation

To improve the website and services (analytics)

Lawful basis: consent (only if you accept optional analytics cookies)

Marketing

If we email marketing messages, we'll do so based on consent or legitimate interests where permitted, and you can opt out any time.

Before/after photos and case studies

We may take photos of completed work for quality control, quoting, and sometimes marketing. We'll avoid capturing identifiable people, vehicle plates, or personal items where possible.
Lawful basis: legitimate interests for operational use, and consent for marketing use where the property could be identifiable.

5. Who we share data with

We may share your data with trusted providers, only where necessary, such as:

  • Website hosting and website support providers
  • Email/phone providers
  • Payment providers (if card payments are used)
  • Accounting/bookkeeping tools
  • Analytics providers (only if you consent to analytics cookies)

We do not sell your personal data.

6. International transfers

Some suppliers may store or process data outside the UK. Where this happens, we ensure appropriate safeguards are in place (for example, adequacy regulations or standard contractual clauses).

7. How long we keep your data

We keep personal data only as long as needed:

  • Enquiries: typically up to 12 months (unless you become a customer)
  • Customer records/invoices: typically 6 years to meet UK tax/accounting requirements
  • Marketing lists: until you opt out or we clean inactive contacts

8. Your data protection rights

You have rights including:

  • Access to your data
  • Correction of inaccurate data
  • Deletion (in some cases)
  • Restriction of processing
  • Data portability (in some cases)
  • Objection (for example to direct marketing)
  • Withdraw consent (where we rely on consent)

To exercise rights, contact us using the details above.

9. Complaints

If you're unhappy, please contact us first and we'll try to sort it. You can also complain to the Information Commissioner's Office (ICO). Search "ICO make a complaint" to find the current process.

10. Security

We take reasonable steps to protect personal data (for example access controls, secure accounts, and limiting who can see customer info). No system is 100% secure, but we aim to keep things sensible and tight.

11. Children's privacy

Our services and website are not intended for children, and we do not knowingly collect data about children.

12. Cookies

For details on cookies and how to control them, see our Cookie Policy.

13. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date will change when we do.

Last updated: February 2026