What you can expect when you choose H2O Exterior Cleaning — our promises to you, in black and white.
No sub-contractors, ever
Our own friendly, professional team arrive in branded vans and uniform with name badges.
Fully background checked
All team members are fully background checked and enhanced DBS checked.
Yearly professional training
All team members receive yearly training in:
You never pay more than the price we quoted over the phone. There are no extras on the day, no hidden add-ons, ever.
We work in all normal weather and only reschedule when it's unsafe. If the job takes longer than expected, we come back the next day (or a day you choose) at absolutely no extra cost.
We make sure we have enough staff, so we can get back to you quickly — even if things don't quite go to plan.
Dedicated Customer Care
If you have any issues, call our office. You'll speak to our customer care team, not the engineers. They'll listen, agree what needs to be checked, and put it right.
No Awkwardness
If we need to come back, we'll book a priority visit with a different engineer so it never feels awkward for you.
Full Accountability
If we damage anything, we tell you straight away and replace it at our cost.
Fully Insured
We are fully insured up to £5,000,000 for your complete peace of mind.
"You check the roof before you pay. If any area isn't quite right, our friendly team will happily clean it again, immediately, for free. No questions asked."
— Applies to all our exterior cleaning services, not just roofs.
No subcontractors — just our own uniformed, DBS-checked professionals
The price we quote is the price you pay — zero hidden extras
Full public liability insurance for complete peace of mind
Not happy? We'll re-clean for free — no questions asked